Privacy

Our Commitment

At Captain Boots Factory Outlet, we prioritize the security and transparency of your personal data. This policy outlines how we collect, use, and protect your information when you interact with our website, mobile apps, or services.

What We Collect

We collect personal information necessary to provide our services, including:

  • Account Registration: Name, email, password, phone number, address, and gender.
  • Order Fulfillment: Shipping details, product preferences (size, style), and payment information (processed securely via third-party providers; we do not store card details).
  • Customer Support: Contact history, phone records, and feedback.
  • Website Analytics: Device IP address, browser type, cookie identifiers, and browsing behavior.
  • Marketing: Purchase history, browsing patterns, and preferences (with your consent).

How We Use Your Data

  1. Service Delivery:
    • Process orders, payments, and shipments.
    • Manage your account and loyalty program eligibility.
    • Provide customer support and resolve issues.
  2. Marketing & Personalization:
    • Send tailored offers, updates, and news via email/post (opt-out available at any time).
    • Display relevant ads using third-party platforms (e.g., Google Ads, Meta).
  3. Security & Compliance:
    • Conduct fraud and credit checks.
    • Verify identity and ensure financial security.
  4. Improvements:
    • Analyze website usage to enhance user experience.
    • Conduct surveys and research to refine our services.

Third-Party Data Sharing

  • Payment Processors: Secure handling of transactions (e.g., Stripe, PayPal).
  • Advertising Partners: Targeted ads based on browsing behavior (opt-out via cookie settings).
  • Social Media: If you log in via platforms like Google or Facebook, we receive basic profile data (name, email, profile picture).

We never sell your data to third parties.

Your Rights

  • Access & Correction: Review or update your data via account settings.
  • Deletion: Request permanent removal of your data by contacting [email protected].
  • Opt-Out: Unsubscribe from marketing emails using the link in each message.
  • Objections: Challenge data usage for specific purposes (e.g., profiling).

Data Security

  • Encryption: All transactions use SSL technology.
  • Fraud Prevention: Advanced monitoring systems to protect against unauthorized activity.
  • Limited Retention: Data is stored only as long as necessary for legal or operational needs.

International Transfers

Data may be processed outside the UK, but we ensure compliance with GDPR and equivalent standards.

Policy Updates

We will notify you of significant changes via email or a website notice. Continued use of our services implies acceptance of revised terms.

Contact Us

For questions, requests, or concerns:

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Trust is the Foundation of Every Step.
Captain Boots Factory Outlet — Your Data, Our Responsibility. 🔒👟